Frequently Asked Questions
Everything you need to know about shopping with Jewelry Brands Shop.
What materials are used in your jewelry?
We use high-quality materials including 14k and 18k gold plating, 925 sterling silver, and ethically sourced gemstones. All products are nickel-free and hypoallergenic to ensure comfort for sensitive skin.
How should I care for my jewelry to prevent tarnishing?
To maintain the brilliance of your pieces, we recommend avoiding contact with water, perfumes, and lotions. Store your jewelry in the provided microfiber pouch or a cool, dry place when not in use.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping can take 7-14 business days depending on the destination and customs processing.
Do you offer a warranty on your products?
Yes, every purchase from Jewelry Brands Shop includes a 12-month warranty that covers manufacturing defects. This does not cover accidental damage, loss, or natural wear and tear.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.